Frequently Asked Questions

How much will WiBand’s services cost my Company?

Every business is different, and every solution is custom built to suit the unique requirements of each customer we serve. To determine what your business needs and the cost of WiBand services please contact your local Sales Executive.

What do you need to do to install WiBand services?

Once you have decided to move forward with WiBand Communications, your local Service Delivery Coordinator arranges a physical site survey of your location to determine what equipment is required. A typical installation consists of a small radio (about the size of a notebook computer) which is placed on the roof of your building, from which Cat-5 cable is run to the termination point of your choice within your office.

How long will it take until my WiBand service is installed?

WiBand's typical installation timeline is between 2 and 6 weeks – it varies depending on what services are being delivered, what kind of equipment we require and how many pending installs there are at the time you sign a Service Agreement. We can provide expedited installation if required. Please contact your local Sales Executive for more information.

What happens if I go over my monthly usage allowance? Are there unlimited usage options?

If you go over your usage allowance, you will receive an overage invoice with the per GB overage charge noted on your Service Agreement – this varies depending on your service package. From there, you can discuss options for increasing your monthly pre-paid usage allowance with your Sales Executive. We do offer unmetered/unlimited services. For more information and pricing on unmetered/unlimited services please contact your local Sales Executive.

How does WiBand’s service compare to DSL or Cable Service? To fibre service?

CABLE/DSL: Cable and DSL services are the basic residential/business internet connections that support internet browsing, email and basic web applications. Companies that use this type of service usually have 1 – 50 employees who use the internet primarily to surf the web and send and retrieve emails. The benefits of these types of service include its relatively low monthly and installation cost and its high download speeds. Drawbacks include the poor upload speed, lack of service guarantees, poor customer service and extreme congestion from residential and other commercial users.

FIBRE: Fibre service is what many commercial internet customers use today due to the fact that it gives businesses the ability to run sophisticated applications such as Terminal Services, Voice Over IP phones, video conferencing, etc. that are now commonplace across industries of all kinds. Companies that use this type of service tend to have over 50 users or depend highly on the internet for the way they do business. The major benefits of fibre are the service level guarantee, reliability, flexibility and high speed. The major disadvantage of fibre is the cost.

WIRELESS: Wireless is a “virtual” form of fibre – the performance and reliability is very similar to fibre. Like fibre, wireless service allows businesses to run sophisticated applications and carries service level guarantees that DSL and cable do not. The major benefit of wireless over fibre is the low installation cost and the time it takes to install service.
For more information on the differences between wireless and wired services please contact your local Sales Executive.

Is WiBand service secure?

All of WiBand Communications’ equipment is heavily encrypted and just as secure as a wired Telco connection. For more information on wireless security, please view our white paper.

Does WiBand have the same upload and download speeds?

Yes. All of WiBand's services are all fully symmetrical and provide the same upload and download speeds.

Can I use VOIP on WiBand Communications' service?

Yes. Many of our clients use (and purchased specifically) our services to facilitate their VOIP solution due to the low latency and packet loss on WiBand's state-of-the-art network. Please don't hesitate to contact your local Sales Executive for further information.

What is a "Service Level Agreement"? What happens if WiBand doesn't meet the "Service Level Agreement"?

A Service Level Agreement is a guarantee - it is our promise that the service we deliver will meet or exceed your expectations. Our Service Level Agreement guarantees 99.9% up-time, less than 4 hour mean-time-to-repair, less than 60 ms latency and less than 1% packet loss. To view our Service Level Agreement please click here.

What happens if we move our office?

Due to the portability of our equipment, we simply move with you to your new location. To help you with your move, we can often arrange to have both locations running in tandem - this helps minimize downtime and allows you the flexibility to work from either office while you move.

How do weather conditions affect WiBand's service?

WiBand deploys the latest wireless broadband technology installed by a team of highly skilled field technicians who ensure each connection is engineered to 99.995% up-time and reliability. Each connection is engineered for the specific weather conditions in the region of service and our "smart" radios adjust themselves to withstand almost anything Mother Nature can throw at them. Weather does not affect our service.

Where does WiBand provide service? What are your coverage areas?

WiBand provides commercial service in Edmonton, Calgary, Red Deer and Winnipeg as well as larger rural communities in Alberta and Manitoba. In spring of 2010, WiBand will be launching service in Saskatoon and later in 2010, Regina as well. WiBand also provides residential service in most of South Eastern Manitoba. Please contact your local Sales Executive to find out if WiBand is available in your community!