COVID-19 & Our Workplace
To Our Valued Clients and Partners,
In light of current circumstances in the world and our local communities, we want to assure all our clients and partners that we are fully prepared to continue our operations during the COVID-19 outbreak.
We are deeply conscious of the critical nature of the services we provide to our customers and the role that connectivity has in enabling your business, now more than ever. The WiBand team remains as committed as ever to ensure your connectivity is uninterrupted. We know that customers choose WiBand solutions because of our speed, reliability and superior support, and we thank you for trusting us with your business.
We are Set Up for Continued Operations.
While we are taking steps to minimize the impact of COVID-19 on our workplace, we do not foresee any impact on the delivery of our services. We are executing our continuity plans in order to ensure the same great service, without jeopardizing the safety of our internal teams.
To enable our team’s well-being, our employees are fully set up to work remotely. WiBand’s remote networking and customer support is already live and operational. Regardless of their location, all staff have the resources to continue to support our network and your business needs. We have access to our network monitoring tools, and to all the platforms we use to connect with our customers.
Support Remains the Same.
If you reach out to us during this time, you will get the same great support you are accustomed to.
- Your Account Manager is here to help. Be in touch by phone, email, or video conference as normal. If you have any concerns, please don’t hesitate to reply to this message.
- Tech Support is available 24/7. The skilled technicians on our Network Operations Team are a phone call away anytime.
- There is no change to your Mean Time to Repair. Should anything go wrong, we’re equipped to restore your services.
For technical support, please call 1-866-469-4226 and press extension 1, or email firstname.lastname@example.org.
For billing inquiries, please call 1-866-469-4226 and press extension 3, or email email@example.com.
Let Us Know How We Can Help.
WiBand will deliver the best possible service to ensure that you are able to continue to operate your own business. If you have concerns about your WiBand services and how they can support your own staff in working remotely, please reach out. We are here and ready to listen to your unique needs and provide customized assistance to any business connectivity challenge you may have.
Thank you for your trust and business, and please take care.
Chief Executive Officer
We pride ourselves on exceptional service and support for our clients, which is why our skilled technicians are available to help you 24 hours a day, 7 days a week, 365 days a year.